Help Center

Find answers to common questions and get support

How does WhatsApp opt-in work?

Tenants automatically opt-in when they provide their WhatsApp number. They can opt-out anytime by replying STOP to any message.

Is PayMe DLT compliant?

Yes, we ensure full DLT (Distributed Ledger Technology) compliance for all WhatsApp business messages sent through our platform.

How do you handle tenant privacy?

We follow strict data protection protocols. Tenant data is encrypted and only used for rent reminder purposes. We never share data with third parties.

What happens if a tenant doesn't have WhatsApp?

Our system automatically detects invalid WhatsApp numbers and can fallback to SMS reminders for those tenants.

How long does setup take?

Setup typically takes 5-10 minutes. Simply upload your tenant list via Google Sheets, customize your message templates, and you're ready to go.

Can I customize reminder messages?

Yes, you can fully customize your reminder messages. We provide templates that you can modify to match your communication style.

What payment methods do you accept?

We accept all major payment methods including credit cards, debit cards, and UPI for Indian customers.

Is there a contract or long-term commitment?

No contracts or lock-in periods. You can cancel anytime. Most customers start with the free plan and upgrade as they grow.

Still have questions?

Can't find what you're looking for? Contact our support team.